Gibsons Games Reviews

The service is super quick. It took just 9 days for my order to reach Australia. I was kept in the loop throughout the whole process until it arrived. The quality, thickness, and range of puzzles are what make us return for more.

Fantastic Support from the Team ⭐⭐⭐⭐⭐
We bought a jigsaw, and after putting it together, we found a piece was missing. Reached out to customer support and received a reply the next day. Just two days later, to our amazement, a new complete jigsaw showed up at our door. What a wonderful experience!

The quality of the puzzle is decent, but I found a real issue with it. There are supposed to be 1000 pieces in the box, yet I ended up with 2 duplicates, leaving me short by 2 pieces to complete it. Since I like to frame my puzzles, it really bugs me that Gibson can't send a replacement that matches the original cut. The one they offered is the same image but cut differently, meaning I have to redo the entire puzzle, which is super frustrating. I had a blast putting it together the first time, but now I just don’t have the energy to invest another 10-12 hours on it. I think puzzles should come with batch numbers, and Gibsons ought to keep the cutters for each batch. That way, they could send a replacement that fits perfectly, instead of making me start from scratch. This is actually the second puzzle from Gibsons that’s given me this headache.

The item I ordered was nicely wrapped and showed up in excellent shape and on schedule.

I always choose Gibson puzzles since I think the quality and images are top-notch. Can't wait to check out the new releases for this year!

I've been a fan of Gibson's puzzles ever since we began tackling them back in 2020. Their delivery is top-notch, often arriving in just 3 days after placing an order.

I got a Waterloo puzzle as a Christmas gift. After putting it all together, I realized there was a piece that wasn’t included.

I reached out to Gibsons, and they sent me a replacement in just a few days.

Thanks a bunch!

Fast and dependable delivery. The parcel was well packed, and there’s a fantastic selection of puzzles. This is my second time buying this Snowtap puzzle, and I'm gifting it this round.

After I let them know about a missing piece, my puzzle got swapped out pretty quickly.

Gibsons jigsaw puzzles are top-notch, and my latest order of three puzzles showed up quickly, just like before. I found that one of them was missing a piece. I went online to sort this out, and they handled it super fast and smoothly. A replacement puzzle was shipped out the very same day. Fantastic service!

One puzzle came without a piece. They got back to me quick, and sent a replacement right away.

I made a claim for a defective puzzle that I purchased new and sealed back in early January 2023. It had one duplicate piece and one that was missing. When I reported this issue, they replaced the puzzle, but the email response suggested it was a good will gesture since the puzzle was out of warranty! That's why I’m giving it only 4 stars.

I swapped out a jigsaw that was missing parts. The service and delivery were top-notch.

I had an amazing experience with their customer service. After discovering that my puzzle was missing a piece, they quickly sent me a replacement without any hassle. This was just fantastic. Thanks a bunch!

Tons of options for puzzles. The site is super easy to get around. Fast shipping too.